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Reminia Zendesk MCP Server
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Reminia Zendesk MCP Server

An MCP server integrated with Zendesk, providing ticket management, comment analysis, and knowledge base access functions
Customer supportArtificial intelligence chatbots#Zendesk integration#Ticket management#Comment analysis#Knowledge base.Python
2 points
13

What is the Zendesk MCP Server?

The Zendesk MCP Server is an intelligent assistant server specifically designed to integrate with the Zendesk customer service system. It can automatically analyze customer tickets, draft professional responses, and provide access to the entire Zendesk Help Center knowledge base.

How to use the Zendesk MCP Server?

You only need to perform simple configuration to interact with the server through the Claude desktop application or a similar interface. The server provides preset analysis and response functions and can also be customized according to your needs.

Use cases

It is particularly suitable for scenarios where Zendesk customer service teams need to quickly process a large number of tickets, ensure consistency in responses, or need to refer to knowledge base articles.

Main features

Ticket analysisAutomatically analyze the content of Zendesk tickets, identify the problem type, customer sentiment, and priority
Response draftingAutomatically generate professional and appropriate response drafts based on the ticket content
Knowledge base accessFully access all articles in the Zendesk Help Center as a reference for responses
Comment managementAdd public or internal comments directly to tickets

Advantages and limitations

Advantages
Improve the work efficiency of the customer service team and reduce repetitive work
Ensure the consistency and professionalism of responses
Seamlessly integrate with the existing Zendesk workflow
Instantly access the knowledge base to improve the accuracy of responses
Limitations
Requires initial configuration and Zendesk API access permissions
Automatically generated responses may need manual adjustment
Depends on the API limitations of the Zendesk system

How to use

Install dependencies
Use the uv tool to create a virtual environment and install dependencies
Configure environment variables
Copy the .env.example file to .env and fill in your Zendesk credentials
Configure the Claude desktop application
Add MCP server settings to the Claude configuration

Usage examples

Analyze a complex ticketA customer service representative receives a complex ticket containing multiple issues and uses the analysis function to quickly understand the core issues
Draft a response for a technical issueNeed to respond to a technical issue ticket but not sure about the best solution

Frequently Asked Questions

What kind of Zendesk permissions are required?
Can the generated responses be sent directly to customers?
Which Zendesk versions are supported?

Related resources

GitHub repository
Project source code and latest updates
Zendesk API documentation
Official Zendesk API reference
Introduction to the Model Context Protocol
Technical documentation for the MCP protocol
Installation
Copy the following command to your Client for configuration
{
  "mcpServers": {
      "zendesk": {
          "command": "uv",
          "args": [
              "--directory",
              "/path/to/zendesk-mcp-server",
              "run",
              "zendesk"
          ]
      }
  }
}
Note: Your key is sensitive information, do not share it with anyone.
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