Itsm Integration Platform

This project provides a unified interface for multiple ITSM systems (ServiceNow, Jira, etc.) through the Model Context Protocol (MCP), enabling LLMs to operate tickets and knowledge bases across systems without learning different APIs.

Customer support Developer tools #ITSM Integration #MCP Protocol #Unified Interface .JavaScript

rating : 2.5 points

downloads : 12

update time : 2025-04-23

What is MCP ITSM Integration?

MCP ITSM Integration is a standardized interface that allows large language models (LLMs) to interact with multiple IT service management (ITSM) systems (such as ServiceNow, Jira, Zendesk, etc.) through a unified toolset. It aims to simplify the integration process between LLMs and different ITSM systems.

How to use MCP ITSM Integration?

Users can quickly set up the MCP server by configuring environment variables, deploying to Smithery, etc., and use the provided tools to create, update, and manage ITSM tickets.

Applicable scenarios

Suitable for enterprise customers who need to automate ITSM processes, such as customer service departments and technical support teams.

Main Features

Unified InterfaceProvides consistent tool definitions and supports operations across multiple ITSM systems.

Intelligent RoutingAutomatically selects the appropriate ITSM system to handle requests.

Context ManagementMaintains context information across sessions.

Compliant with MCP ProtocolFully compatible with the Model Context Protocol (MCP) standard.

Integration with SmitherySeamlessly integrates with the Smithery platform.

Advantages and Limitations

Advantages

Reduce development costs without the need to learn multiple APIs.

Improve work efficiency and simplify the interaction between LLMs and ITSM systems.

Support multi - system collaboration and enhance flexibility.

Limitations

Requires configuration of ITSM credentials, which may involve sensitive information.

Depends on the API availability of the target ITSM system.

How to Use

Install Dependencies

Clone the project repository and install the required Node.js dependencies.

Configure Environment Variables

Fill in your ITSM credentials in the `.env` file.

Deploy to Smithery

Run the deployment command to start the MCP server.

Usage Examples

Create a TicketDemonstrate how to create a new ITSM ticket through MCP.

Get Ticket DetailsShow how to query information about a specific ticket.

Frequently Asked Questions

Does the MCP server support all ITSM systems?

How to debug the MCP server?

Related Resources

MCP Official Documentation

Understand the detailed introduction of the MCP protocol.

Smithery Official Documentation

Learn how to use the Smithery platform efficiently.

🚀 MCP ITSM Integration

An implementation of the Model Context Protocol (MCP) for IT Service Management (ITSM) tools, specifically designed to work with Smithery.

🚀 Quick Start

This project offers a unified interface that enables Large Language Models (LLMs) to interact with multiple ITSM systems, including ServiceNow, Jira, Zendesk, Ivanti Neurons for ITSM, and Cherwell. Instead of requiring the LLM to learn the different APIs of each ITSM system, this integration provides a standards-compliant toolset applicable to all systems.

MCP ITSM Architecture

✨ Features

MCP Server Information

This is an MCP-compliant server that implements the Model Context Protocol specification. It provides a standardized interface for large language models to interact with multiple ITSM systems through a unified set of tools.

MCP Compatibility

Property	Details
Protocol Version	MCP 1.0
Runtime Environment	Node.js v14+
Minimum Permission Requirements	Administrator access

Functional Features

Multi-protocol Support: Supports both REST API and gRPC simultaneously.
Plugin Architecture: An extensible modular design.
Logging: Detailed request and response logs.
Authentication: Built-in authentication mechanism.

📦 Installation

Install Dependencies

In the project directory, use the following command to install the required packages:

npm install express axios dotenv

Configuration File

Create a .env file and add the following content to configure your environment settings:

PORT=3000
DEBUG=false
DISABLE_IPV6=true

Start the Server

Run the following command to start the MCP server:

node index.js

💻 Usage Examples

Basic Usage

Create a New Issue (Jira)

{
  "type": "function_call",
  "data": {
    "name": "create_issue_jira",
    "arguments": {
      "title": "System Error Report",
      "description": "Unable to connect to the database",
      "priority": "High",
      "assignee": "devops-team"
    }
  }
}

Advanced Usage

Response Example

{
  "type": "function_response",
  "data": {
    "name": "create_issue_jira",
    "result": {
      "id": "JRA-12345",
      "url": "https://your-instance.atlassian.net/browse/JRA-12345"
    }
  }
}