MCP Cisco Support
M

MCP Cisco Support

A production - ready TypeScript MCP server that provides comprehensive security and dual - transmission support for Cisco support APIs, and can be extended to support multiple Cisco support APIs including Bug search, case management, and lifecycle information.
2.5 points
6.4K

What is the Cisco Support MCP Server?

The Cisco Support MCP Server is middleware designed for applications such as Claude Desktop, allowing users to query data such as Bug information, case management, and lifecycle status of Cisco products through natural language. It communicates with front - end applications via the Model Context Protocol (MCP), providing secure and efficient API access.

How to use the Cisco Support MCP Server?

Users can use the server in two ways: 1) Local command - line mode (stdio), 2) Remote HTTP service mode. In HTTP mode, an OAuth2 authentication token needs to be configured. The server supports multiple Cisco APIs, such as Bug search, case management, and product lifecycle.

Applicable Scenarios

Suitable for IT technicians, network administrators, and developers to quickly find problem information, case records, and software update suggestions related to Cisco products. It is especially suitable for integration in AI assistant environments such as Claude Desktop.

Main Features

Multi - API Support
Supports 6 Cisco support APIs including Bug search, case management, and product lifecycle, providing 33 tools for use.
Dual Transmission Modes
Supports connection via both local command - line (stdio) and remote HTTP, meeting the needs of different usage scenarios.
Security Authentication
Adopts the Bearer Token authentication mechanism to ensure the security of HTTP interfaces and prevent unauthorized access.
Real - time Updates
Supports Server - Sent Events (SSE) to achieve real - time message push to HTTP clients.
Intelligent Prompts
Provides 9 preset workflow prompts to help users troubleshoot and solve problems more efficiently.
Advantages
Supports multiple Cisco APIs, covering a wide range of product information queries
Provides both local and remote access methods, flexibly adapting to different environments
Built - in security mechanism to ensure data security during API calls
Supports real - time message push to enhance the interaction experience
Provides intelligent prompts to simplify complex operations
Limitations
Requires configuration of an OAuth2 authentication token, which has a certain threshold for first - time use
Some APIs are not fully implemented (e.g., Serial, RMA)
Requires a certain technical foundation to deploy and maintain the server
The documentation may not be friendly enough for users with non - English interfaces

How to Use

Install Dependencies
Ensure that Node.js and npm are installed, and then install the mcp - cisco - support package via npx or globally.
Configure Environment Variables
Set the Client ID and Secret of the Cisco API, as well as the list of enabled APIs.
Start the Server
Choose to start the server in local mode or HTTP mode, and generate an authentication token as needed.
Connect to the Front - end Application
Configure the server connection parameters in Claude Desktop or other MCP - supported applications, and then you can start using it.

Usage Examples

Find Specific Bug Information
Users can query specific Bug information through natural language, for example, searching for Bugs related to memory leaks.
Get Bug Details
Users can enter a specific Bug ID to get detailed information about the Bug, such as repair suggestions and scope of influence.
Query Product Lifecycle Information
Users can query the lifecycle status of specific products to find out whether they are obsolete or about to be discontinued.

Frequently Asked Questions

How to get the Client ID and Secret of the Cisco API?
Why can't I connect to the MCP server?
How to generate an authentication token for HTTP mode?
Which Cisco APIs are supported?
How to test the functions of the MCP server?

Related Resources

Cisco API Console
Get the Client ID and Secret of the Cisco API
GitHub Repository
Project source code and detailed documentation
Model Context Protocol
MCP protocol specification description
Claude Desktop Official Documentation
Installation and usage guide for Claude Desktop
MCP Inspector
MCP protocol debugging tool

Installation

Copy the following command to your Client for configuration
{
     "mcpServers": {
       "cisco-support": {
         "command": "npx",
         "args": ["mcp-cisco-support"],
         "env": {
           "CISCO_CLIENT_ID": "your_client_id_here",
           "CISCO_CLIENT_SECRET": "your_client_secret_here",
           "SUPPORT_API": "bug"
         }
       }
     }
   }

{
  "mcpServers": {
    "cisco-support": {
      "command": "mcp-cisco-support",
      "env": {
        "CISCO_CLIENT_ID": "your_client_id_here",
        "CISCO_CLIENT_SECRET": "your_client_secret_here",
        "SUPPORT_API": "bug"
      }
    }
  }
}

{
  "mcpServers": {
    "cisco-support": {
      "command": "node",
      "args": ["/path/to/mcp-cisco-support/dist/index.js"],
      "env": {
        "CISCO_CLIENT_ID": "your_client_id_here",
        "CISCO_CLIENT_SECRET": "your_client_secret_here",
        "SUPPORT_API": "bug"
      }
    }
  }
}

{
  "mcpServers": {
    "cisco-support": {
      "command": "npx",
      "args": ["mcp-cisco-support"],
      "env": {
        "CISCO_CLIENT_ID": "your_client_id_here",
        "CISCO_CLIENT_SECRET": "your_client_secret_here",
        "SUPPORT_API": "bug,case,eox"
      }
    }
  }
}
Note: Your key is sensitive information, do not share it with anyone.

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