Mcpnew
A ServiceNow MCP server for Claude AI integration, providing tools for event management, email processing, and service requests.
2 points
6.4K

What is the ServiceNow MCP Server?

This is a bridge server that connects Claude AI with the ServiceNow platform, allowing the AI assistant to directly operate the core business functions of ServiceNow, including creating work orders, processing service requests, and managing emails in ITSM processes.

How to use the ServiceNow MCP Server?

Simply complete a simple configuration to enable Claude AI to obtain the operation permissions of the ServiceNow system. Administrators configure authentication information through environment variables, and the AI calls business functions through standardized interfaces.

Applicable scenarios

Enterprise service management scenarios such as IT service desk automation, AI-assisted work order processing, intelligent service catalog interaction, and automatic email classification and response.

Main Features

Work Order Management
Supports creating, querying, and updating ServiceNow incident work orders (Incident), including complete fields such as priority settings and description records.
Email Integration
Automatically converts emails into work orders or service requests, supporting email content parsing and automatic classification.
Service Catalog
Browse available service catalog items, submit service requests (Request), and track approval status.
Advantages
Out-of-the-box integration with ServiceNow standard interfaces.
Allows AI to obtain the operation ability of the ITSM system without development.
Supports the latest API protocol version of ServiceNow.
Limitations
Only supports basic authentication methods.
Requires pre - configuration of ServiceNow access permissions.
Does not support extended fields of custom application tables.

How to Use

Install the Server
Install the MCP server component globally via npm.
Configure Authentication Information
Create a.env file in the project directory and fill in the ServiceNow instance address, account, and password.
Start the Server
Run the start command, which listens on port 3000 by default.
Configure Claude AI
Add the MCP server address and protocol version to the Claude configuration.

Usage Examples

Automatically Create a Work Order
When a user reports a system fault, Claude automatically collects information and creates a ServiceNow work order in a standard format.
Service Catalog Query
The AI helps users find available IT services and guides them through the application process.

Frequently Asked Questions

What permissions of ServiceNow are required?
Which versions of ServiceNow are supported?
How to ensure communication security?

Related Resources

ServiceNow API Documentation
Official REST API reference documentation.
GitHub Repository
Project source code and issue tracking.
MCP Protocol Specification
Model Context Protocol technical white paper.

Installation

Copy the following command to your Client for configuration
Note: Your key is sensitive information, do not share it with anyone.

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