Connectwise MCP Server
C

Connectwise MCP Server

The MCP server for ConnectWise Manage, providing an API interface for integration with Claude
2.5 points
6.8K

What is the ConnectWise Manage MCP Server?

The ConnectWise Manage MCP server is a tool that integrates with the ConnectWise Manage platform via API, allowing users to manage and operate on service tickets, company information, contacts, and other entities. It simplifies the workflows of customer relationship management and IT service management.

How to use the ConnectWise Manage MCP Server?

First, install the server and configure the required API keys. Then, set up the server connection in Claude Desktop and start using the functions to perform tasks such as creating tickets and searching for companies.

Use Cases

Suitable for users who need to efficiently manage and operate on service tickets, companies, and contacts in the ConnectWise Manage platform, especially IT service providers and customer service teams.

Main Features

Authentication and Authorization
Securely authenticate with the ConnectWise Manage API via API keys.
Ticket Management
Support creating, updating, deleting service tickets, and retrieving specific tickets or lists.
Company and Contact Management
Support searching for and obtaining company and contact information.
Filtering and Pagination
Support complex query conditions and result pagination.
Real-time Synchronization
Update data in real-time to ensure that the information in the system is always up-to-date.
Advantages
Seamlessly integrate with the ConnectWise Manage API to improve work efficiency.
Powerful filtering and pagination functions support complex queries.
Real-time data synchronization ensures the timeliness and accuracy of information.
Support multi-language configuration, suitable for international teams.
Limitations
Requires basic knowledge of the ConnectWise Manage API.
Some advanced features may require additional configuration.
It has a certain dependence on the network environment and cannot access data when the network is down.

How to Use

Install the ConnectWise Manage MCP Server
Install globally using NPM, or manually clone the code and build.
Configure the Server
Add server configuration in Claude Desktop and enter the necessary API credentials and URL.
Execute Operations
Use the provided API functions (such as cw_search_tickets) to perform specific tasks.

Usage Examples

Search for Unsolved Tickets
Query the list of currently unsolved service tickets.
Create a New Ticket
Add a new ticket to the system.
Get Company Information
Retrieve detailed information of a specific company.

Frequently Asked Questions

How to install the ConnectWise Manage MCP Server?
How to configure Claude Desktop to use this server?
Does it support real-time synchronization?
What if I forget the API key?

Related Resources

ConnectWise Manage API Documentation
Official API documentation providing detailed API interface descriptions.
GitHub Code Repository
Project source code repository containing installation guides and sample code.
Claude Desktop Official Documentation
User manual for Claude Desktop.

Installation

Copy the following command to your Client for configuration
{
  "mcpServers": {
    "connectwise": {
      "command": "npx",
      "args": ["-y", "connectwise-mcp-server"],
      "env": {
        "CW_COMPANY_ID": "your_company_id",
        "CW_PUBLIC_KEY": "your_public_key",
        "CW_PRIVATE_KEY": "your_private_key",
        "CW_URL": "api-na.myconnectwise.net"
      },
      "options": {
        "autoStart": true,
        "logLevel": "info"
      }
    }
  }
}
Note: Your key is sensitive information, do not share it with anyone.

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