MCP Server For Intercom
M

MCP Server For Intercom

An MCP - compatible server for connecting AI assistants with Intercom customer support data, providing search, filtering, and analysis functions.
2.5 points
5.3K

What is the Intercom MCP Server?

The Intercom MCP Server is a tool that complies with the Model Context Protocol (MCP) standard, allowing AI assistants to search and analyze customer support data on the Intercom platform. It supports multiple filtering conditions, such as date range, keywords, status, etc., to help enterprises manage the customer support process more efficiently.

How to use the Intercom MCP Server?

Simply install and configure the Intercom API token to start using this server. Through simple API calls, you can search and filter customer support data and further integrate it into your workflow.

Applicable Scenarios

Suitable for enterprises that need to efficiently manage customer support data, especially teams that want to use AI technology to optimize the customer service experience.

Main Features

Advanced Filters
Supports filtering customer support data based on multiple conditions such as date range, keywords, and status.
Seamless Integration with Intercom API
Achieves efficient data retrieval and filtering through Intercom's search API.
Email Search without Contact
You can search for relevant conversations based on email content even without a clear contact ID.
Advantages
Supports multi - dimensional data filtering to improve search efficiency.
No need to manually download data; directly obtain real - time information from Intercom.
Compatible with the MCP protocol, easy to integrate with other AI assistants.
Limitations
Dependence on the Intercom API may cause performance bottlenecks.
Pagination may be required when the data volume is too large.

How to Use

Install the Server
Install the server globally via NPM or run it using a Docker container.
Verify the Installation
Ensure the server is running properly and pass the API test.

Usage Examples

Case Title: Search for Conversations of a Specific Customer
Find the conversation records of a specific customer within a certain period to facilitate follow - up on the service progress.
Case Title: Filter Unresolved Tickets
Quickly find all unresolved tickets to improve response efficiency.

Frequently Asked Questions

How to set up the Intercom API token?
Can data be exported in batches?

Related Resources

Official Documentation
Learn in detail about the configuration and usage of the Intercom MCP Server.
GitHub Repository
View source code and contributor information.

Installation

Copy the following command to your Client for configuration
{
  "mcpServers": {
    "intercom-mcp": {
      "command": "intercom-mcp",
      "args": [],
      "env": {
        "INTERCOM_ACCESS_TOKEN": "your_intercom_api_token"
      }
    }
  }
}
Note: Your key is sensitive information, do not share it with anyone.

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