Zendesk MCP Server

🚀 Zendesk MCP Server

A Model Context Protocol server for Zendesk that offers comprehensive integration with the platform.

This server provides full integration with Zendesk, including:

• Tools for retrieving and managing Zendesk tickets and comments.
• Prompts specific to ticket analysis and response drafting.
• Full access to the entire Zendesk Help Center article knowledge base.

🚀 Quick Start

📦 Installation

• Build: uv venv && uv pip install -e . or the short command uv build.
• Set your Zendesk credentials in the .env file, referring to .env.example.
• Configure in Claude Desktop:

{
  "mcpServers": {
      "zendesk": {
          "command": "uv",
          "args": [
              "--directory",
              "/path/to/zendesk-mcp-server",
              "run",
              "zendesk"
          ]
      }
  }
}

📚 Resources

• Use zendesk://knowledge-base to access the entire Help Center articles.

💡 Prompts

analyze-ticket

Analyze a Zendesk ticket and provide detailed ticket analysis.

draft-ticket-respons

Draft a response to a Zendesk ticket.

🔧 Tools

get_ticket

Retrieve a Zendesk ticket by its ID.

• Input:
  • ticket_id (integer): The ID of the ticket to retrieve.

get_ticket_comments

Retrieve all comments of a Zendesk ticket by its ID.

• Input:
  • ticket_id (integer): The ID of the ticket to get comments for.

create_ticket_comment

Create a new comment on an existing Zendesk ticket.

• Input:
  • ticket_id (integer): The ID of the ticket to comment on.
  • comment (string): The comment text/content.
  • public (boolean, optional): Whether to display the comment publicly (default is true).

📄 License

This project is licensed under the Apache 2.0 License. See LICENSE for details.